I. PROVISIONS REGARDING INSPECTION OF DELIVERED GOODS

The Customer is responsible for inspecting the goods immediately upon receipt from Sumi Ơi to ensure the accuracy of the type, quantity, as well as other external factors of the goods such as packaging, color, capacity, etc. If the Customer fails to perform joint inspection, Sumi Ơi shall be exempted from liability for the accuracy of the quantity, type, and external condition of the goods, assuming that the Customer has agreed to accept the goods in sufficient and correct condition as per the request.

In case of detecting damaged, deficient, or not matching goods with the description on the website and the Order, the Customer must notify Sumi Ơi within 7 days from the date of receiving the goods.

Customers are required to provide detailed information about the condition of damage or deficiency of the goods, including but not limited illustrative images as evidence for processing purposes.

Upon receiving the notification and confirmation from Sumi Ơi regarding the damaged or missing condition of the goods, Sumi Ơi will proceed to assess the situation and discuss with the Customer regarding options for refund, repair, or replacement of the goods.

The process of inspecting and resolving issues related to damaged or missing goods will adhere to the policy and procedures set forth by Sumi Ơi.

In cases where the Customer fails to notify Sumi Ơi about the damaged or missing condition of the goods within the specified timeframe, Sumi Ơi will not be held responsible and reserves the right to reject any return or compensation requests from the Customer.

* Additional Notes:

In the event that customers are unable to receive the goods within the initial delivery schedule, Sumi Ơi will initiate contact to adjust the delivery time or provide guidance on alternative methods for receiving the goods.

In the event that the delivery is unsuccessful due to inability to contact the Customer within a 3-day period from the initial delivery date, we will notify the cancellation of the Order and proceed with the refund process as follows:

• In the event of delivery failure due to customer error (such as selecting the wrong product, providing an incorrect delivery address, inability to be contacted through the provided phone number, altering plans, etc.), we will refund the amount paid after deducting the actual shipping cost (if applicable), as well as any arising losses and damages that Sumi Ơi has to bear (if applicable) resulting from the delivery failure. We will notify you of the specific costs deducted and the final refund amount before proceeding with the refund. If the Customer has not made any deposit or pre-payment, they will be responsible for paying all these incurred costs to us.

• In case of unsuccessful delivery due to errors on the part of Sumi Ơi, we will initiate a full refund of the total amount paid.

Products will be packaged according to Sumi Ơi's standard packaging. In the event that you require special packaging, please kindly inform us before placing the order so that we can calculate any additional fees for your request.

If you place multiple Orders in close proximity, we will make an effort to combine these Orders and arrange for a single shipment.

II. RETURNS/EXCHANGES OF GOODS

1. Conditions for Goods Exchange and Return:

Products can be exchanged or returned under the following conditions:

• The Product is delivered to the Customer in a faulty or damaged condition due to manufacturing or shipping errors.

• The Product has expired at the time of delivery.

• The item is not of the correct type or model as ordered in the placed order or as shown on the website at the time of purchase.

• The delivered Product does not match the description and quantity of the ordered Product.

• The goods must remain intact, not used, damaged, or altered from their original condition.

• In order to be eligible for an exchange/return, the goods must be accompanied by the original delivery receipt or purchase invoice.

2. Timeframe for Exchanges and Returns:

The time period for processing exchanges and returns will be evaluated within 7 working days from the successful receipt of the goods by the Customer.

• Within a period of 7 working days from the date of receiving the goods, defective or damaged products caused by the supplier or during transportation will be replaced or returned without any charges.

• From the 8th day onwards, Sumi Ơi will not support exchanges/returns, but will assist customers with warranty procedures according to the manufacturer's regulations.

3. Methods of Exchange/Refund:

During the valid exchange/return period, please follow these steps to initiate the exchange/return process and refund

Note: Please ensure to pack the packaging carefully, avoiding scratches, breakage, peeling, chipping, or dirt that differs from the condition at the time of approval for return. If the returned product is damaged, broken, scratched, peeled, chipped, or dirty in a manner that differs from the condition at the time of approval for return, Sumi Ơi reserves the right to reject the customer's return request.

This Return/Exchange Policy may also be adjusted or modified to suit the changing business activities of Sumi Ơi. Customers should regularly access and review the Sumi Ơi website to stay updated on the latest changes. Sumi Ơi reserves the right to amend, update, or adjust the terms of this Return/Exchange Policy at any time by publishing the updated version on the Sumi Ơi website. By continuing to transact on Sumi Ơi after any changes, updates, or adjustments to this Return/Exchange Policy, it signifies that the Customer understands and accepts these policy changes.

4. Fees in the Exchange/Return Process

If the goods do not meet the exchange/return conditions, or if the exchange/return is not due to a fault on the part of Sumi Ơi, you may be liable for certain costs associated with the exchange/return of the goods.

5. Contact Information for Product Returns and Exchanges

Thank you for your trust and choosing to accompany Sumi Ơi in your business's purchasing activities. We wish you a wonderful shopping experience on the Sumi Ơi E-commerce Website!