I. GENERAL PROVISIONS REGARDING WARRANTY POLICY

The product warranty policy will depend on the manufacturer's warranty policy. All information related to warranty periods, coverage, terms, and customer rights during the product usage will be determined according to the specific manufacturer's warranty policy.

Customers are advised to verify and refer to the warranty policy published by the manufacturer or on the Sumi Ơi platform for detailed and accurate information regarding their rights and responsibilities concerning product warranties.

The warranty policy is subject to change without prior notice. Therefore, customers should regularly review the latest warranty terms published on the Sumi Ơi platform.

In the event of a product warranty requirement, Sumi Ơi will assist customers in establishing contact, facilitating communication, and collaborating with the supplier to support customers in executing warranty claims according to the warranty policy provided by the supplier beforehand.

II. CONTACT INFORMATION FOR SUPPORTING

If you encounter any issues during the warranty claim process, please kindly contact Sumi Ơi/ SF Việt Nam using the following contact information for prompt assistance:

Thank you for your trust and choosing to accompany Sumi Ơi in your business's purchasing activities. We wish you a wonderful shopping experience on the Sumi Ơi E-commerce Website!